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  • 2 Silver Oak Avenue, Mount Edgecombe, Durban

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Frequently Asked Questions

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What services does Alpha Capital provide?

Alpha Capital offers a range of financial services, including brokerage, asset management, risk management, and market insights. We provide access to global financial markets, helping individuals and businesses achieve their financial goals.

Opening an account is simple. Visit our website, click on “Open an Account,” and follow the prompts to complete your registration. You will need to provide personal information and verify your identity to comply with regulatory requirements.

MT5 (MetaTrader 5) is a powerful trading platform that allows you to trade various assets, including forex, commodities, and indices. You can download the MT5 app directly from our website under the “Download MT5 App” section and start trading on the go.

Yes, your funds are safe with Alpha Capital. We adhere to strict regulatory standards, and client funds are held in segregated accounts to ensure the highest level of security and protection.

We offer different account types to suit various trading styles and financial goals. Whether you’re a beginner or an experienced trader, we have account options tailored to your needs. Please check the “Account Types” section on our website for more details.

You can deposit or withdraw funds by logging into your account dashboard and choosing from our available payment methods. We support multiple secure payment options, including bank transfers and e-wallets.

Absolutely! We provide a range of educational resources, including tutorials, market analysis, and webinars to help new traders get started. Our customer support team is also available to assist with any questions you may have.

With Alpha Capital, you can trade a wide range of markets, including forex, commodities, indices, and cryptocurrencies. Our platform provides real-time market data and advanced tools to help you make informed trading decisions.

You can reach our customer support team by email at [email protected] or through our online chat service available on the website. We’re here to assist you with any questions or concerns you may have.

Our trading fees vary depending on the asset class and account type. For detailed information on spreads, commissions, and other costs, please refer to the “Fees & Charges” section of our website or contact our support team.

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About Alpha Cap

Alpha Capital Investments (Pty) Ltd is a licensed financial services provider based in South Africa, focused on enabling access to global markets through regulated intermediaries. Operating under a Straight Through Processing (STP) model, all client trades are routed to third-party liquidity providers, who are solely responsible for trade execution and pricing. Alpha Capital does not intervene in pricing, spreads, or fees.

Our Role

As a licensed intermediary, Alpha Capital Investments (Pty) Ltd facilitates access to trading platforms but does not act as a market maker, issue or sell financial instruments, or provide asset or portfolio management services. The company does not offer investment advice or discretionary trading.

Authorization and Regulation

Alpha Capital Investments (Pty) Ltd is an authorized Financial Services Provider in South Africa (FSP No. 53384), regulated by the Financial Sector Conduct Authority (FSCA). We do not offer services to residents of jurisdictions where such offerings are restricted, including but not limited to the United States and Canada.

Company Details

Registered in South Africa under company number 2020/835378/07, Alpha Capital Investments (Pty) Ltd has its principal office at 2 Silver Oak Avenue, Mount Edgecombe, Durban, Kwa-Zulu Natal, 4302.

Trademark and Legal Notices

The Alpha Capital name, logo, and related brand assets are trademarks of Alpha Capital Investments (Pty) Ltd and are protected by applicable trademark laws. Unauthorized use is prohibited.

Risk Warning

Trading financial instruments, including leveraged contracts for difference (CFDs), involves significant risk and may not be suitable for all investors. You may lose more than your initial investment. Ensure that you fully understand the risks involved and seek independent advice if necessary.

Accuracy and Liability Disclaimer

While every effort is made to ensure the accuracy of the information provided, Alpha Capital Investments (Pty) Ltd does not guarantee the completeness or correctness of website content and accepts no liability for losses arising from reliance on such content.

Privacy and Data Protection

Alpha Capital Investments (Pty) Ltd complies with the Protection of Personal Information Act (POPIA) and is registered with the Information Regulator. For privacy inquiries, please contact [email protected] or consult our Privacy Policy.

Leveraged Trading Caution

Leveraged trading is complex and carries a high risk of rapid losses. Most retail investor accounts lose money when trading leveraged instruments. Ensure you understand how leverage works and whether you can afford to take the high risk of loss.

Alpha Capital does not actively promote its services to residents of the United Kingdom. Any UK clients must initiate contact without prior solicitation.

For more information, please refer to our Risk Disclosure Statement and Terms and Conditions.

 

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