Privacy Policy

Effective Date: 01 July 2024

Alpha Capital (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

  • Visit our website.
  • Register for an account.
  • Use our financial services.
  • Contact us for support or inquiries.

The types of information we may collect include:

  • Personal Identification Information (e.g., name, email address, phone number, mailing address).
  • Financial Information (e.g., payment details, bank account information).
  • Technical Information (e.g., IP address, browser type, device type, cookies).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our services, including processing transactions.
  • To communicate with you, including responding to inquiries and providing customer support.
  • To improve our website, services, and marketing efforts.
  • To comply with legal obligations, such as anti-money laundering (AML) and regulatory requirements.
  • To prevent fraud and protect the security of our systems.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and provide targeted advertisements. Cookies are small files stored on your device that help us understand how you interact with our website.

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our site.

4. Sharing Your Information

We may share your information with third parties in the following cases:

  • Service Providers: We may share your information with trusted third-party providers who assist us in delivering services (e.g., payment processors, IT support).
  • Legal Compliance: We may disclose information if required by law, such as in response to a court order or to comply with regulatory authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer your information to the new business entity.

We do not sell or rent your personal information to third parties.

5. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure servers.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to certain legal exceptions.
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Opt-out of Marketing: Choose not to receive marketing communications from us.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

  • Email: [email protected]
  • Mailing Address: 3 Riebeek Street, Suite 306 The Colosseum, Cape Town, 8001